Shipping policy
Orders are usually shipped with 7 days of placing an order (unless specified otherwise at the time of ordering). If you haven't received an email letting you know that your order has been shipped after 7 days, please contact us.
Changes to existing orders: Please contact us if you need to make any changes to an existing order. We will try to make changes to an existing order before shipping but this may not always be possible when we are experiencing a high volume of orders. It may not always be possible to make changes to pre ordered items.
Pre Ordered Items: Pre ordered items a lead time will be specified on the item listing page. We cannot guarantee shipping time for pre orders lead times are only to be used as a guide.
+ shipping
We highly recommend selecting International Tracked postage, this includes tracking information and compensation should a parcel get lost in transit.
We do offer a budget postage option as International Standard but this does not include a tracking number or guarantee compensation.
Buyers are responsible for all possible import duties, tax and administration charges that maybe applied by your local customs. These charges are out of our control and can vary, if you are unsure we would recommend you contact your local customs office for more information!
USA shipping:
From Friday 29 August 2025 US customs requirements have changed. These changes affect goods entering the USA from any country in the world, including the UK. We will now be including the cost of import duties and customs fees in our shipping price (for USA only). This has meant that there has been an increase in the cost of shipping at checkout but no further fees will be incurred when receiving your parcel!
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://a-four-chambered-heart.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.